Privacy Policy

1. Introduction

Welcome to Releventa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this privacy policy carefully.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

The data controller for the purposes of the General Data Protection Regulation (GDPR) and Spanish data protection laws (Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales) is:

3. Information We Collect

3.1 Information You Provide

• Account information (name, email address, password)
• Payment information (processed through third-party payment processors)
• Contact information and preferences
• Customer support communications

3.2 Automatically Collected Information

• Usage data and API request logs
• Device information and IP addresses
• Cookies and similar tracking technologies
• Location data (general location based on IP address)

3.3 Data Processed Through Our Service

When you use our contact classification API service, we process contact information (including email addresses) that you submit for validation and classification purposes. This data is processed solely for the purpose of providing the service you requested.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and manage your account
• To communicate with you about your account and our services
• To send you marketing communications (with your consent, where required)
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations
• To analyze usage patterns and improve service performance

5. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contract performance: To fulfill our contract with you for the provision of services
• Legitimate interests: To improve our services, ensure security, and prevent fraud
• Consent: For marketing communications and optional features (you can withdraw consent at any time)
• Legal obligation: To comply with applicable laws and regulations

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• Service providers: With third-party vendors who perform services on our behalf (e.g., payment processing, cloud hosting, analytics)
• Legal requirements: When required by law or to protect our rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• With your consent: When you explicitly authorize us to share your information

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information: Retained while your account is active and for a reasonable period thereafter
• Transaction records: Retained as required by tax and accounting laws
• API usage data: Retained for service improvement and troubleshooting purposes
• Contact data submitted for classification: Processed in real-time and not stored unless explicitly required for service functionality

8. Your Rights (GDPR)

Under GDPR and Spanish data protection laws, you have the following rights:

• Right of access: Request a copy of your personal data we hold
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure ("right to be forgotten"): Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Request transfer of your data to another service provider
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw consent for data processing based on consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within one month.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure infrastructure and hosting services

10. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Other adequacy mechanisms recognized by GDPR

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze service usage, and assist with marketing efforts. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

12. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Complaints

If you have concerns about how we process your personal data, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos - AEPD):

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: